THE 8 PRINCIPLES OF BUSINESS MANAGEMENT

Managing Quality is a critical factor in your gaining the confidence of customers to ensure repeat orders and increasing revenues; the management of quality is not a ‘black art’, but is dependent on adhering to eight key principles:

• Customer Focus – understanding current and future needs of your customer; meeting requirements; exceed expectations; be proactive in determining future needs.
• Leadership – establish unity of purpose and direction; maintain an environment where your staff are involved in achieving objectives; drive from the top gains support from below.
• Involvement of People – people at all levels are the essence of your organisation; their total involvement and commitment enables their abilities to be used for your company’s benefit.
• Process Approach – a desired result is achieved more effectively when all activities and related resources are managed as a process.
• Systems Approach to Management – identifying, understanding and managing interrelated processes as a system contributes to your company’s effectiveness and efficiency in meeting your objectives.
• Continual Improvement of your company’s overall performance of the Quality Management System should be a permanent corporate objective.
• Factual Approach to Decision Making – effective decisions are based on the analysis of data and information.
• Mutually Beneficial Supplier Relationships – your company and its suppliers are interdependent and this relationship enhances the ability of both to create value for all.

The majority of successful organisations already adhere to these principles but have not yet been formally certified following an audit by an accredited third-party company. The amount of work involved in achieving registration varies from company to company and to which aspects of the services the registration will apply.

Our consultants will undertake a Gap Analysis exercise in partnership with senior members of your organisation to formally document your processes and procedures; the result of this teamwork will generate a report demonstrating the improvements required to qualify for ISO 9001: 2008 registration.